Wool & Linen Blanket - Sage/Sky

If you wish to return perfect goods for a refund, this must be done within 14 days of receipt. In the first instance please email accounts@bristolweavingmill.co.uk to notify us of the return. Items must be returned in perfect condition and in their original packaging, and must be adequately insured for the return journey. You are eligible for a full refund less the outbound and return shipping and packing charges once we have received and inspected the goods. All returned goods must clearly show the original order number and details.  

 

Return delivery address:

 

The Bristol Weaving Mill Ltd.

1a Barton Road

Bristol

BS2 0LF

 

Proof of Posting:

 

For your own protection, we strongly advise you to obtain a proof of posting, or shipping certificate from a courier, when returning goods whatever the reason for the return. Goods which are returned to us but are lost in shipping remain your responsibility. A proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered/undeliverable.  

 

International returns:

 

Please mark any returned orders from outside the UK with Returned British Goods and No VAT or Duty; so that taxes are not applied.

   

FAULTY OR DAMAGED GOODS:

 

We care deeply about the quality of our goods, and do our very best to make sure all orders leave the studio in perfect condition. In the unfortunate event that goods arrive damaged or faulty please inform us immediately as we can only accept returns within 14 days of receipt. We will inspect all returned goods, and will offer you a replacement or full refund (including delivery costs plus any return postal charges) if we find them to be defective.  

PACKAGING:

 

We use recyclable and biodegradable packaging wherever possible.

 

UK DELIVERY:

 

We offer free delivery on all UK retail orders. We will dispatch your order within 3-5 working days. Orders are sent by Royal Mail’s 1st Class Signed For service 1-2 days. Please note that goods will need to be signed for on delivery, so do ensure that you give us a daytime shipping address. We will email you with the relevant tracking information once the shipment is arranged. 

 

INTERNATIONAL DELIVERY:

 

Europe  

 

£8 Flat Rate 

 

Sent by Royal Mail’s Airsure service which is a trackable service that take 2-3 days.

 

When your order has been dispatched you will receive an email with the tracking code. 

 

United States 

 

£12.50 Flat Rate

 

Sent by Royal Mail’s Airsure service which is a trackable service and takes 3-7 days. When your order has been dispatched you will receive an email with the tracking code. 

 

Rest of the World 

 

£15.50 Flat Rate 

 

Sent by Royal Mail’s Airsure service which is a trackable service and takes 3-7 days.  

 

When your order has been dispatched you will receive an email with the tracking code.

 

DUTIES AND CUSTOMS:

 

If your order is to be delivered outside the UK it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. These rules vary by country and your local government determines duty and customs charges. You are responsible for any duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped. You shall not be entitled to cancel your order on the basis of unforeseen duties or levies.